TotalEnergies Card: FAQ

It is a RFID (Radio Frequency Identifier) enabled sticker used for vehicle identification. The tag has a microchip embedded on it which is associated with the client’s fuel card. It reduces the cases where the card is run at a station at the absence of the vehicle.

The TotalEnergies Card extranet is an online tool where customers can access all card transactions and management reports. It can also be used for canceling or blocking cards.

 It is an embedded micro-computer chip on the cards that hold the customer's information and can be personalized to suit the customer’s needs and requirements

All cards are created with a unique PIN code for the Chip which is known only by the user.

For organizations with a big fleet that is managed by different drivers at different times, a second PIN code is set – THE DRIVER CODE; which identifies the person who runs the card at any one given time. Should the card be lost NO-ONE can use it unless they key in the driver code. The driver code also greatly mitigates against card misuse since drivers can easily be identified when involved in fraud.

It is an identification codes created specifically for a particular pump attendant at the station and it is NEVER shared, also called the SELLER CODE. The seller code ensures that for ALL the transactions, the pump attendant who runs the card is known and in the event of any queries, he or she will be answerable.

It is a pre-set monthly limit on a card as specified by the customer and the card cannot exceed the set parameters.

It is the maximum quantity of fuel that can be ran on the card at a time; it is equal to the vehicle’s fuel tank capacity.

These are days and products customized to a card. For example, if a vehicle is based in Mombasa, the card can be customized to be used only in that region.

 It is a time restriction set for a particular card. For example, if an organization does not operate over the weekends or at night, the card will be set with the only required timings.

A card blocks automatically when a wrong Pin is entered 3 times. Unblocking can be done upon formal request by the customer. The card can be also blocked remotely without the card being brought to the office.

F10- Request code to be run at station when to update card balance after loading is done at the head office.
F13- Request code to be run at the station to update changes in card parameters including limits and geographical zones.

Codes

Opposition code 1 – Client account blacklist or account on stop supply
Opposition code 10 – Individual Card blacklisted
Opposition code 22 - –Account limit exceeded; especially where multiple cards share a global account limit.