Africa Customer Week 2024

Africa Customer Week 2024 will take place from Oct. 28 to Nov. 1, 2024, with the theme of "Supporting you everywhere, every time, all across the continent".

This is a unique opportunity for the staff to meet our customers/partners, celebrate with them and express our gratitude for their loyalty.

We want to use the Africa Customer Week as an opportunity to remind our customers that we are the best positioned partner to contribute to Energy transition into renewables and highlight the range of new energies offered by Total Energies.

We also want to remind our B2C customers that we are with them at every stage of their experience: at our stations, online and through our Customer Service centers.

This year's objectives are: -

1. Celebrate our customers and express our gratefulness for their loyalty

2. Focus on listening to their feedback to increase their satisfaction and strengthen our partnership

3. Remind ourselves of our Customer Centricity focus and embody it

4. Give our support functions colleagues an opportunity to exchange with customers, reactivate dormant customers and reach out to prospective customers